DPD Changes for Christmas 2020/2021
Hello Supplies for Candles Customers!
We just wanted to give you all a heads up about some changes to delivery options as we move towards the festive period. We know that crafting and making candles is popular around the festive period with many small businesses ordering stock in preparation for Christmas orders, which is why we will be working round the clock to keep pushing your orders out and provide you with necessary updates. As we approach Christmas we will ensure we inform our customers of Christmas Day and New Years delivery cut off dates and times.
During the peak of the festive period DPD will unfortunately be removing their premium services that are currently available to our customers. These changes will commence from the 23rd November 2020 and will run through to the 3rd January 2021. Unfortunately, this isn't controlled by us and is a step that DPD themselves have taken to ensure that customers receive their packages in a realistic time frame.
What does this mean for you?
The changes that DPD have put in place for the festive period will only affect 2 of our current delivery options.
After the 23rd November 2020 until 3rd January 2021, DPD will not be delivering:
- On Saturdays
- Next Day before 12pm
DPD have also declared that weekend collections will be available and that these collections should be delivered on Monday.
We will still be offering our queue jump service during peak times for those who want a guaranteed same day dispatch if placed before 2pm. Add the Queue Jump option to your basket and we will prioritise your order when sending from our warehouse.
Please note that this only ensures that your order is dispatched the same day, it does not guarantee same or next day delivery of your order. Queue Jumps purchased on weekends will be dispatched on Mondays.
Our shipping costs will remain the same and will continue to be based solely on the weight of the packaged item, the postcode and country it is being shipped to and are excluding VAT. Orders over £100 excluding soya wax and VAT are shipped free of charge.
Collections will still be available from our Warehouse between 2pm - 6pm, Monday - Friday if ordered before 10am. Please note that our Warehouse is not open for collections on the weekend. Until Covid-19 restrictions are relaxed we ask that if there is a queue for collections upon your arrival, please be respectful and maintain a 2-meter distance while waiting for your order and ensure you wear a mask.
Any other details regarding shipping and delivery can be found on our website, alternatively, if you have any questions regarding delivery and cut off dates, our customer service team will be happy to help with any queries.