Our Response to COVID-19
We know that crafting and making candles can be a great comfort at this time and we are working round the clock to keep Supplies For Candles trading as normal. We have put appropriate social distancing measures in place and due to the current circumstances please expect delays in dispatching orders. Please also allow some additional time for carrier networks who are having similar capacity issues.
We are working with our delivery partners to ensure that all deliveries are made, however, our usual despatch times may be extended slightly to take into account a reduced workforce within the warehouse and delivery supply chain. We know this is a challenging time for everyone. But by partnering against fear and doubt and following important instructions on how we can help stop the spread of this virus, we will successfully face this challenge. Together.
Updated collections notice in regards to Covid-19:
Due to the new lockdown restrictions put in place collections will no longer be available from our warehouse to protect the safety of our staff and customers. We will review this as we receive updates from the government and keep you updated.
Our Customer Service Team is available to answer any questions you may have or to provide you with further information in regards to collecting from our warehouse.
Our ‘collect from warehouse’ option has been removed from our website, you will now have to select the appropriate delivery method that is suitable for you, we apologize for the inconvenience and aim to re-open for collections once we have been given the all clear by the government. Until then we will not be accepting collections at our Swinton Warehouse under any circumstances until we are told to do so.
Thank you for your support and patience.
Collections are available from our Warehouse between 2pm - 6pm, Monday - Friday if ordered before 10am. Please note that our Warehouse is not open for collections on the weekend. Until Covid-19 restrictions are relaxed we ask that if there is a queue for collections upon your arrival, please be respectful and maintain a 2-meter distance while waiting for your order and ensure you wear a mask when collecting.
Our standard dispatch is 1-3 working days (Monday – Friday). Please note for Saturday and Next day delivery before 12 orders will need to be placed before 10am.
Our standard shipping price is £5.99 + VAT up to 25 kg, and we offer a standard next working day delivery service throughout Mainland UK via DPD.
Orders over £100 excluding wax and VAT are shipped free of charge.
Issues and delays with couriers can occur and are out of our control, if you have any issues with the service of our couriers please get in touch. All delivery times are an estimate and not a guarantee. We cannot refund shipping costs due to errors which are no fault of our own. We cannot resend items which are currently in transit.
Though rare, your order may be delayed if we are out of stock of a particular item, if this is the case we will notify you the same day.
All our shipping prices are based solely on the weight of the packaged item, the postcode and country it is being shipped to and are excluding VAT.
See below for more information.
0-24 KG = £5.99
25-34 KG= £9.00
35-44 KG= £11.00
45-54 KG= £14.00
55-64 KG= £16.00
65-74 KG= £18.00
75-84 KG= £21.00
85-94 KG = £23.00
95-104 KG = £26.00
105-114 KG = £28.00
105-124 KG = £30.00
125 KG+ = £35.00
UK Offshore & Scottish Highlands
Standard service is 2 working days.
0-2 KG = £5.99
2-30 KG = £10.00
31-60 KG= £18.00
61-90 KG= £26.00
91-120 KG= £34.00
121-150 KG= £42.00
151-180 KG= £50.00
181-210 KG= £58.00
211-240 KG = £66.00
241-270 KG = £74.00
270 KG + = £80.00
Postcodes for this area are: BT*, IV*, HS*, KA27*, KA28*, KW*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA333*, PA34*, PA45*, PA36*, PA37*, PA38*, PA39*, PA50*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA78*, PH17*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*, PH43*, PH44*, PH49*, PH50*, ZE*, BT*, IM*, TR21*, TR22*, TR23*, TR24*, TR25*, PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41* AB36*, AB37*, AB38*, FK17*, FK18*, FK19*, FK20*, FK21*, HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, ZE1*, ZE2*, ZE3*
International Delivery & Channel Islands
(This is currently under review. Price may vary due to Brexit)
Our standard international delivery service is 3 – 5 working days.
Please note as we are not charging VAT on the orders outside of UK, you may incur admin, customs, and VAT charges upon receiving your order.
The costs are calculated per box. We can fit a maximum of 30 kilograms of goods per box.
£8 per box/30 kg: Channel Islands (£5.99 under 2 KG)
£9 per box/30 kg: Netherlands, Belgium, Germany
£10 per box/30 kg: Northern Ireland
£11 per box/30 kg: France & Monaco
£19 per box/30 kg: Austria, Czech Republic, Hungary, Poland, San Marino, Slovenia, Slovakia, Estonia, Latvia, Lithuania, Sweden
£22 per box/30 kg: Portugal
£25 per box/30 kg: Bulgaria, Croatia, Romania
£31 per box/30 kg: Greece
£47 per box/30 kg: Andorra, Gibraltar, Canary Islands
Returns, missed delivery & damaged goods
International Customs Fees: Please be aware, would the package be rejected due to fees, refunds will not be provided for shipping costs.
Missing and/or damaged items must be reported within 48 hours of receipt delivery.
We will gladly refund all goods up to 30 days from delivery. All goods must be in their original packaging and in a re-sealable condition.
To return your goods, simply print out and enclose a completed goods return form and send the items you wish to return to:
Supplies for Candles
Unit E, Swinton Bridge Industrial Estate
Please ensure you include your order number and the reason for your return on the goods return form.
If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contains incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Do not dispose of any damaged items as we may require to collect your goods to replace. Here at Supplies for Candles we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.
Our couriers will attempt to deliver your parcel 3 times. You will also be notified via email or text at the estimated time for delivery. When placing an order it is your responsibility to be available to accept the delivery, or to inform us of a suitable safe place to leave the package if you will not be in. If your delivery has been missed 3 times, it will then be returned to us. If this happens, we will have to charge you the shipping costs again in order to resend.
If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence.
If you have any questions regarding returns or damaged items please call us on 01709 588579.