Delivery Information

Standard Delivery

Unfortunately, we cannot be held responsible for any delays.

For more information and delivery estimates, all information will be available at the checkout for your chosen courier. 

Saturday Delivery

To qualify for Saturday delivery, orders will need to be placed before 10 am on a Friday.

Next Day Delivery

To qualify for Next Day delivery, orders will need to be placed before 2 pm. Excluding Weekends.

Please note some delays may occur due to the selected delivery carriers for which we would not be liable.

Pricing: 

Our standard shipping price is £5.99 + VAT for orders with weights up to up to 25 kg.

Orders over £120 excluding wax and VAT are shipped free of charge.

All our shipping prices are based solely on the weight of the packaged item along with the postcode and delivery destination and excluding VAT.

Please see below for more information.

0-25 KG = £5.99

25-50 KG= £9.00

50-75 KG= £12.00

75-100 KG= £15.00

100-125 KG= £18.00

125-150 KG= £21.00

150-175 KG= £24.00

175-200 KG = £27.00

200-225 KG = £30.00

225-250 KG = £33.00

250- 275 KG = £36.00

275 KG+ = £39.00

UK Offshore & Scottish Highlands

Postcodes for this area are: BT*, IV*, HS*, KA27*, KA28*, KW*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA333*, PA34*, PA45*, PA36*, PA37*, PA38*, PA39*, PA50*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA78*, PH17*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*, PH43*, PH44*, PH49*, PH50*, ZE*, BT*, IM*, TR21*, TR22*, TR23*, TR24*, TR25*, PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41* AB36*, AB37*, AB38*, AB55*, AB56*, FK17*, FK18*, FK19*, FK20*, FK21*, HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, ZE1*, ZE2*, ZE3*

International Delivery & Channel Islands

(This is currently under review)

Currently we can only accept orders from the following countries: Estonia, Czech Republic, Portugal, Croatia, Romania, Bulgaria, Greece, Lithuania, Latvia, Slovakia, Slovenia and Hungary for individuals when the total is under 150 Euros including VAT & Shipping.

Please note total cost includes VAT, potential DUTY and Customs and Admin charges.

Collections

Collections are available from our Warehouse Monday-Friday. Just select, at checkout, the option ‘Collection from Warehouse’.

Please note, we are not open for collections over the weekend and holiday hours may differ.


Collection Address: Supplies For Candles, Unit C, Swinton Bridge Industrial Estate, White Lee Road, Swinton, South Yorkshire, S64 8B


Rules for Customer Collections:

  • We aim to get all customer collections picked and packed the same day. This is subject to stock availability and the time the order was placed.
  • Orders placed before 10am can be collected the same working day between 4pm-4.30pm.
  • Any orders placed after 10am will be ready for collection the following working day between 11am-4.30pm.
  • You must await your collection acknowledgement email before attending our warehouse. Your order will not be ready until you have received this email.
  • Please ensure you have a copy of your order confirmation; we have the right to refuse collection if you cannot provide this.
  • Orders will be held for 14 days once acknowledgement is sent. If your order is not collected after this period we will refund and return all products to the warehouse.

Please be aware our warehouse is not an outlet. All orders must be placed online, as we are unable to create orders for you here upon arrival.

If you wish to arrange your own courier to collect your order, please ensure you have provided our customer service team with any shipping labels and your selected courier, you can then send these over via email to customerservice@suppliesforcandles.co.uk

Please Note: Any issues with delivery, damage of products or lost items will be the responsibility of the customer. Supplies For Candles will not accept liability for the loss of, or damage to any consignment. Please ensure you leave an appropriate window to allow our team to pick and pack your order.

Arrange Own Collection

If you wish to arrange your own courier to collect your order please ensure you have provided our customer service team with any shipping labels and your selected courier, you can send these over via email to customerservice@suppliesforcandles.co.uk.

Please Note: Any issues with delivery, damage of products or lost items will be the responsibility of the customer; Supplies For Candles will not accept liability for the loss of, or damage to any consignment. Please ensure you leave an appropriate window to allow our team time to pick and pack your order.

Our Customer Service Team are available to answer any questions you may have or to provide you with further information regarding collecting from our warehouse.

Please feel free to contact the team between the hours of 9 am-5 pm Monday- Friday via telephone or email.

Tel: 01709 257151

Email: customerservice@suppliesforcandles.co.uk

Returns & Damaged Goods

International Customs Fees: Please be aware, would the package be rejected due to fees, refunds will not be provided for shipping costs.

Missing and/or damaged items must be reported within 48 hours of receipt delivery.

We will gladly refund all goods up to 30 days from delivery.

All goods must be in their original packaging and in a re-sealable condition.

To return your goods, simply print out and enclose a completed goods return form linked here and send the items you wish to return to:

Supplies for Candles

Unit C, Swinton Bridge Industrial Estate

White lee Road

Swinton

S64 8BH

Please ensure you include the full name the order was placed under, the order number and the reason for your return on the goods return form linked here. 

If there has been no error on our part, we will only refund the cost of the goods only.

If the goods within the order are faulty or contain any incorrect or damaged items, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue.

Please note, we can only provide replacements for damaged items with photo evidence.

Do not dispose of any damaged items as we may need to collect your goods in order to replace them.

If you have any questions regarding returns or damaged items, please email customerservice@suppliesforcandles.co.uk

Alternatively, you can call us on 01709 257151 Monday - Friday 9 am-5 pm. 

Missed Delivery

Our courier partners will attempt to deliver your parcel 3 times.

You will be notified via email or text at the estimated time for delivery via the courier.

When placing an order, it is your responsibility to be available to accept the delivery or to inform us of a suitable safe place to leave the package if you are not available to accept the package on your given delivery day.

If your delivery has been missed 3 times, it will then be returned to us by the courier. If this happens, we may have to charge you the shipping costs again to resend the goods. 

Here at Supplies for Candles, we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.