Our Response to COVID-19
We know that crafting and making candles can be a great comfort at this time and we are working round the clock to keep Supplies For Candles trading as normal. We have put appropriate social distancing measures in place and due to the current circumstances please expect delays in dispatching orders. Please also allow some additional time for carrier networks who are having similar capacity issues.
Contacting our Team
Please bear with us at this time; our customer service team are receiving a high volume of emails and we are working on a 24-48 working hour response time.
We are working with our delivery partners to ensure that all deliveries are made, however, our usual despatch times may be extended slightly to take into account a reduced workforce within the warehouse and delivery supply chain. We know this is a challenging time for everyone. But by partnering against fear and doubt and following important instructions on how we can help stop the spread of this virus, we will successfully face this challenge. Together.
Collections are now available from our warehouse. If you would like to place an order and collect at our premises, simply add your items to cart and checkout as normal with the collection option in the delivery section. Orders before 10am will be available for collection between 2pm-6pm Mon - Fri the same day. Orders after 10am will be available for collection the following day from 2pm-6pm Mon - Fri. This will be reviewed daily. If there is a queue for collections on your arrival, please be respectful and maintain a 2-meter distance while waiting for your order.
Please note risk of loss and damage of the goods passes to you on the collection of the goods.
Thank you for your support and patience.
Our standard dispatch is same working day (Monday – Friday) for orders placed before 10 am, we may continue dispatching after 10 am but there is no guarantees you will receive your package next working day. Please note, during busy periods please allow an additional 1 - 2 working days for orders to be dispatched. Please note for Saturday and Next day delivery before 12 will need to be placed before 10am to receive this.
Our standard shipping price is £5.99 + VAT up to 30 kg, and we offer a standard next working day delivery service throughout Mainland UK via DPD.
For small orders less than £35 ex VAT and under 2 kg in weight, we will send using Royal Mail’s 1st class service. Even though the rate we charge exceeds the cost of sending first class mail, we use the excess amount to cover our admin, labour and customer service costs. We always suggest to bulk orders out with heavier items or products you will need in the near future. This will reduce the amount of orders we need to process per day which will give us a more streamlined and better service for everyone. This will also give you the most cost effective shipping.
Orders over £100 excluding soya wax and VAT are shipped free of charge.
Issues and delays with couriers can occur and are out of our control, if you have any issues with the service of our couriers please get in touch. All delivery times are an estimate and not a guarantee. We cannot refund shipping costs due to errors which are no fault of our own. We cannot resend items which are currently in transit.
Though rare, your order may be delayed if we are out of stock of a particular item, if this is the case we will notify you the same day.
All our shipping prices are based solely on the weight of the packaged item, the postcode and country it is being shipped to and are excluding VAT.
See below for more information.
0-24 KG = £5.99
25-34 KG= £9.00
35-44 KG= £11.00
45-54 KG= £14.00
55-64 KG= £16.00
65-74 KG= £18.00
75-84 KG= £21.00
85-94 KG = £23.00
95-104 KG = £26.00
105-114 KG = £28.00
105-124 KG = £30.00
125 KG+ = £35.00
UK Offshore & Scottish Highlands
Standard service is 2 working days.
0-2 KG = £5.99
2-30 KG = £10.00
31-60 KG= £18.00
61-90 KG= £26.00
91-120 KG= £34.00
121-150 KG= £42.00
151-180 KG= £50.00
181-210 KG= £58.00
211-240 KG = £66.00
241-270 KG = £74.00
270 KG + = £80.00
Postcodes for this area are: BT*, IV*, HS*, KA27*, KA28*, KW*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA333*, PA34*, PA45*, PA36*, PA37*, PA38*, PA39*, PA50*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA78*, PH17*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*, PH43*, PH44*, PH49*, PH50*, ZE*, BT*, IM*, TR21*, TR22*, TR23*, TR24*, TR25*, PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41* AB36*, AB37*, AB38*, FK17*, FK18*, FK19*, FK20*, FK21*, HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, ZE1*, ZE2*, ZE3*
International Delivery & Channel Islands
Our standard international delivery service is 3 – 5 working days.
The costs are calculated per box. We can fit a maximum of 30 kilograms of goods per box.
£8 per box/30 kg: Channel Islands (£5.99 under 2 KG)
£9 per box/30 kg: Netherlands, Belgium, Denmark, Germany
£10 per box/30 kg: Ireland
£11 per box/30 kg: France & Monaco
£13 per box/30 kg: Italy (excluding Sicily)
£17 per box/30 kg: Spain
£19 per box/30 kg: Austria, Czech Republic, Finland, Hungary, Poland, San Marino, Slovenia, Slovakia, Estonia, Latvia, Lithuania, Sweden
£22 per box/30 kg: Portugal
£22 per box/30 kg + £25 customs clearance charge: Iceland
£25 per box/30 kg: Bulgaria, Croatia, Romania
£31 per box/30 kg: Greece
£31 per box/30 kg: Italy - Sicily
£47 per box/30 kg: Andorra, Gibraltar, Canary Islands
Returns, missed delivery & damaged goods
We will gladly refund all goods up to 30 days from delivery. All goods must be in their original packaging and in a re-sealable condition.
To return your goods, simply print out and enclose a completed goods return form and send the items you wish to return to:
Supplies for Candles
Unit E, Swinton Bridge Industrial Estate
Please ensure you include your order number and the reason for your return on the goods return form.
If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contains incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Do not dispose of any damaged items as we may require to collect your goods to replace. Here at Supplies for Candles we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.
Our couriers will attempt to deliver your parcel 3 times. You will also be notified via email or text at the estimated time for delivery. When placing an order it is your responsibility to be available to accept the delivery, or to inform us of a suitable safe place to leave the package if you will not be in. If your delivery has been missed 3 times, it will then be returned to us. If this happens, we will have to charge you the shipping costs again in order to resend.
If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence.
If you have any questions regarding returns or damaged items please call us on 01709 588579.