We will gladly refund all goods up to 30 days from when the items have been delivered.
Please note, all goods must be in their original packaging and in a re-sealable condition.
To return your goods, simply print out and enclose a completed goods return form linked here and send the items you wish to return to:
Supplies for Candles
Unit E, Swinton Bridge Industrial Estate
Please ensure you include the full name the order was placed under, the order number and the reason for your return within the goods return form for the team to process your refund as quickly as possible.
International Customs Fees: Please be aware, should the package be rejected under any circumstance, refunds will not be provided for shipping costs.
Errors & Damages
Please note, if there has been no error on our part, we will only refund the cost of goods and not any delivery charges.
If the goods within the order are faulty or contain incorrect or damaged items, please contact our customer service team as soon as possible with photographic evidence of the error or damage along with a copy of your paper packing invoice included with the order.
By providing the requested images above, our team can rectify any issues as soon as possible.
Please note, do not dispose of any damaged items as we may need to collect your goods in order to replace them.
We can only provide replacements for damaged or incorrect items with photographic evidence.
If you have any questions regarding returns or damaged items please email firstname.lastname@example.org
Alternatively, you can call us on 01709 257151 Monday - Friday 9 am-5 pm.
Our courier partners will attempt to deliver your parcel 3 times.
You will be notified via email or text at the estimated time for delivery via the courier.
When placing an order it is your responsibility to be available to accept the delivery or to inform the courier of a suitable safe place to leave the package if you are not available to accept the package on your given delivery day.
If your delivery has been missed 3 times, it will then be returned to us by the courier.
If this happens, we may have to charge you the shipping costs again in order to resend the goods.
Here at Supplies for Candles, we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.